Wise Organizations? Continued …

With the permission of the publishers of the book, Idea Group, Inc., I’m sharing this chapter in a series of postings, to see what kind of conversation it generates. Idea Group’s copyright prohibits copying the text in any written or electronic form. Please help me protect this copyright by referring people to the blog, but don’t copy the text that is here.

Preparing the Way for Wisdom in Organizations – Part 2a

This is the second in a set of six essays inviting reflection about the construction of the conditions and situations in which wisdom can be cultivated and exercised in organizational settings.
Language-Action and the Constitution of Organizations

For the vast majority of the moments of our lives (including much of our sleep, in dreams remembered and not), we are doing things in language, and language is doing things to us. The opportunity of this topic is that “language-action” offers a radically improved path to observing what we are doing as we are speaking (and listening). When we speak we create new interpretations, moods, possibilities, and futures in the bodies and minds of those with whom we are speaking (and for ourselves). Therefore, one of the distinctions that will be essential for us is language-action: observing language as communicative acts.

The English philosopher John L. Austin (1911-1960) was the first to carefully distinguish a class of verbs that he called performatives – verbs that, rather than describing actions, perform actions. (John L. Austin, (1975). How to Do Things With Words, Second Edition. Cambridge, Massachusetts: Harvard University Press, p. 148.)

When someone says ‘I promise to …,’ he is performing the action of promising, not reporting that he will, did, or might promise. It turns out that all human languages contain performatives. For the purpose of designing work in organizations, I distinguish six classes of performatives:

* declarations
* offers
* requests
* promises
* assessments
* assertions

The most important, and most interesting thing about these verbs is that, when we look carefully, we can see that it is with these acts that we human beings invent our futures. Very often we don’t actually use the words; people make promises all the time without saying “I promise,” and make requests even more often without saying “I request” (for example, “The soup needs salt” and “Don’t you think that it is cold in here?”)

How do these language-actions show up as we are inventing our futures?
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